Contact UKCasinoPlay
We read everything. Real person, real reply.
Which address to use
| Reason | Address | Typical reply time |
|---|---|---|
| Corrections and factual errors | [corrections@ukcasinoplay.net] | 2 working days |
| Editorial, feedback, review requests | [editorial@ukcasinoplay.net] | 3 working days |
| Partnerships and advertising | [partners@ukcasinoplay.net] | 5 working days |
| Privacy, data and GDPR requests | [privacy@ukcasinoplay.net] | Within 1 month (statutory) |
| Press and media | [press@ukcasinoplay.net] | 3 working days |
| Anything else | [hello@ukcasinoplay.net] | 3 working days |
What we can’t help with
We’re an independent review site, not an operator and not a regulator. That means:
- We can’t access your casino account, release a withheld withdrawal, unlock a bonus, or reverse a self-exclusion.
- We can’t settle a dispute with a casino. Complain to the operator first. If you’re not satisfied after eight weeks (or you get a deadlock letter sooner), escalate free of charge to that operator’s Alternative Dispute Resolution provider — it’s named in their terms and listed on the Gambling Commission’s website.
- We can’t give you gambling advice or tips. No system beats the house edge, and anyone telling you otherwise is selling something.
That said — if a casino has treated you badly, tell us anyway. Patterns in reader complaints feed directly into our ratings, and a run of unresolved withdrawal complaints is one of the fastest ways for an operator to lose its recommendation here.
Need support with gambling, not with us?
National Gambling Helpline — 0808 8020 133 — free, confidential, 24/7.
GAMSTOP — gamstop.co.uk — free self-exclusion from every GB-licensed online operator.
More on our Responsible Gambling page.
UK Casino Play is operated by Afflatus Online Solutions KFT
Registered in Hungary